Exchange & Warranty Policy 💛

3-Day Exchange | 3-Month Tarnish Warranty

At Gulban, we believe in timeless beauty and lasting impressions. Our demi-fine jewellery is designed for your everyday elegance — crafted with love, plated in 18K real gold, and made to last with care.

To ensure a smooth experience, we offer:

✨ A 3-Day Exchange Policy for order concerns

💫 A 3-Month Tarnish Warranty for added confidence

🔁 3-Day Exchange Policy

We want you to fall in love at first wear. If there’s a rare issue with your order, we’re here to make it right.

✅ Eligibility:

  • Exchange request must be raised within 3 days of delivery.
  • Item must be unused, unworn, and in its original packaging.
  • Exchanges are accepted for:
    Wrong item received
    Damaged/defective product on arrival
    Size/fit issues (for rings/chains if applicable)

    📩 How to Request:

Email us at care@gulban.in with:

  • Your Order ID
  • Clear photos of the product showing the issue
  • A brief description of the concern

🚚 What Happens Next:

  • Once approved, we’ll arrange a pickup of the original item and deliver a replacement — no hassle.
  • If the requested item is out of stock, we’ll issue a Gulban Gift Card (no expiry) equal to the item’s value.

⚠️ Note: If, upon review, the issue is not found to be due to our error or does not meet exchange criteria, the request may be respectfully declined.

🚫 Not Covered:

  • Items damaged due to misuse, neglect, or improper storage
  • Jewellery showing signs of wear, perfume/chemical exposure, or intentional damage
  • Exchange requests raised after 3 days of delivery

💫 3-Month Tarnish Warranty

We take pride in offering 18K gold-plated, anti-tarnish jewellery designed for everyday elegance.

✅ Warranty Covers:

  • Tarnishing or loss of plating within 3 months of purchase under normal usage

📩 How to Claim:

  1. Email us at care@gulban.in with:
    Your Order ID
    Clear photos of the jewellery showing tarnish
    A short description of the issue
  2. Once approved, we’ll share the return address with you.
  3. Ship the product back to us (return shipping at customer’s cost).
  4. After inspection, we’ll issue a Gulban Coupon worth 50% of your invoice value (valid on your next purchase, no expiry).

🚫 Not Covered:

  • Scratches, dents, or breakage caused by mishandling
  • Colour changes due to perfumes, sweat, chemicals, or water beyond normal use
  • Loss or theft of jewellery

Need Help?

We’re always here for you 💛 → 📩 care@gulban.in